1 reviews | Active since Nov 2015
Still awaiting refund
Four weeks ago, I accidentally ordered an incorrect item which I cancelled immediately. I was told that the order was cancelled and money credited to my debit card, so you can imagine my shock when the cancelled order was delivered and I hadn't been refunded. Contacted takealot who then arranged for the item to be collected. This took 2 attempts as the courier company collected the item then returned it the next day, only to be collected again....and still no refund. When I e-mailed takealot, a customer service consultant told me that the amount had been credited and forwarded \proof of refund"";the money was credited....to my takealot account!!!!After insisting the money be credited to my debit card!!Have no intention of ever purchasing from takealot again so why would I want credit on my takealot profile. """
We understand your frustration and we'd be just as annoyed as you had we been on the other side of this situation. We sincerely apologise for not cancelling your order as per your initial request. Had this been done, you would not be in this situation. We're first to say we're not perfect and that hiccups like these unfortunately sometimes occur. We however pride ourselves on our ability to correct these situations immediately and it's disappointing to see that this did not occur either. Our complaints team has investigated the issues w.r.t. your refund and noticed a failed error message. We apologise for not picking up on this sooner and have escalated this request to our finance team to process a refund ASAP.
We'll also address the poor manner in which this matter was dealt with and provide the necessary training to the individuals involved to prevent a similar frustrating situation from happening in future.
Our complaints team will be in touch as soon as your request has been processed.
Sincerely,
takealot.com
Best regards,
We understand your frustration and we'd be just as annoyed as you had we been on the other side of this situation. We sincerely apologise for not cancelling your order as per your initial request. Had this been done, you would not be in this situation. We're first to say we're not perfect and that hiccups like these unfortunately sometimes occur. We however pride ourselves on our ability to correct these situations immediately and it's disappointing to see that this did not occur either. Our complaints team has investigated the issues w.r.t. your refund and noticed a failed error message. We apologise for not picking up on this sooner and have escalated this request to our finance team to process a refund ASAP.
We'll also address the poor manner in which this matter was dealt with and provide the necessary training to the individuals involved to prevent a similar frustrating situation from happening in future.
Our complaints team will be in touch as soon as your request has been processed.
Sincerely,
takealot.com
Best regards,