*****ing my credits and false advertising.

<p>For the third time now I have ordered, received and returned a 50 watt led spotlight from Takealot, only to find the item is not even close to as pictured or described on their site. I have been told the correct one has been ordered.</p> <p>OK. Then, for the second time I have received the account credited email but not received the credits. The first time an intellectual employee resolved the matter amicably. This time however, the employee in question simply saw I made a purchase with existing credits and ASSUMED I had used the credits and they had credited my account. I always had R832 credits in my account. If she could do basic math and look at my credit history she would have picked up that the R249 was not credited. </p> <p>On the 23rd August I had R832 credits. On the 23rd, I made a purchase for R238. That left me with R594. Then on the 24th I received the email saying my account was credited for R249. This should have left me with R843, but no, it remained R594. On the 25th I made a purchase of R475, and I am left with R119. R843 minus R475 DOES NOT equal R119. R843 minus R475 equals R368. R368 minus my R119 credits equals the R249 Takealot is attempting to swindle from me. </p> <p>I am going to report the false advertising to the ASA, that is for sure. Should I not have my credits app**** though, I will seek legal advice and report to the National Consumer Commission.</p>