*****ING-A-LOT-OF-OUR-MONEY

Item: takealot.com
Rating: 1
Author: chantell G

We ordered some items (a while ago already) for our holiday which we will be leaving on the 21st. Being passionate, we accepted that delivery would be done on the the 21st, no issue.

Today we learned that one of the items we ordered were out of stock, whilst it was in stock and ready to ship when we ordered. We were refunded for that item, but that created even more huge issues. This pushed delivery date back even more, because the item we ordered was suddenly out of stock, this delayed the shipping of items from CPT.

We asked them to cancel the items coming from CPT and just ship the bread and butter items we needed from JHB so we could at least have them by the time we go on holiday, and that is where we opened another can of worms. Suddenly they couldn't cancel items or our order until it was shown as shipped. When we contact them it is like no one knows what they must do, and they can help us. All they tell us is that the system does not allow cancellation until item is shown as shipped.

We are leaving on the 21st, with nothing of the **** we ordered from TAKE-A-LOT-OF-OUR-MONEY. And still we need to go and buy the items we have not received from them.

Everybody we have spoken to are totally *********** and have no idea what they are doing there, we have spoken to many agents there, and everyone tells us a different story.

All I need is my money back

Helpful (0)

Replies (2)

chantell G's updateReviewer Update

19 Dec 2018, 21:41

Actually forgot to publish the mail I received to tell me they will refund me "Xavier Mouton (takealot.com) Dec 19, 18:25 SAST Good Day Chantell I trust this email finds you well. The refund] has been actioned. Kindly note that the refund may take up to 2 - 7 working days to reflect into your account. Thank you for contacting Takealot.com If you may have any further question please feel free to contact us https://secure.takealot.com/help or @ this email. Kind Regards Xavier Mouton" And then I get told by other *********** employees from *****ING-MY-MONEY that I need to wait for a refund until THEY decide to show my items as shipped

chantell G's update19 Dec 2018, 21:41

Reviewer Update

chantell G's updateReviewer Update

21 Dec 2018, 07:30

Wonderful what one can achieve my cancelling an order and taking to social media. Suddenly going from we cannot help and there are issues with some items to me getting my items in less than a day. Why do one always have to go this route before people do the job they are suppose to, and what they are getting PAID to do. Customer service in SA is mostly null and void, everybody is mos doing you a favor by helping you, they are just getting paid to be at work, whether or not they actually do what they are suppose to do. To Xavier Mouton, many thanks for going that extra mile in trying to resolve this issue, greatly appreciated

chantell G's update21 Dec 2018, 07:30

Reviewer Update