Stay far away - worst experience ever

I have never been treated so *********ly by a company before. Worst experience of my life. Don't trust Takealot, they are only nice when it suits them. You are better off with any other estore like Amazon who launched in SA. I purchased a bathroom mat, which was delivered in glad wrap (clearly a return item). I accepted this as I didn’t want to go through the hassle of returning the item and waiting for the whole process to complete and spare them the effort. To have a matching mat, I ordered a second mat of the same colour and brand and that is where it all went south. The second met came arrived better packaged, but it did not at all match the color of the first. Comparing the product listing photos, it became clear the first mat was a faulty product, and thus possibly the reason why it came in such unprofessional, glad wrap packaging. I loaded a return for the first mat, indicating the color was wrong, they, accepted the return and collected it, but sent me an email a week later to say they refuse to process the return as the product was not in the original packaging and post the time limit for the return. They should go and get the original package from the customer who originally returned it! If it was past the time limit, why would they even collect it? The returns department is so unhelpful and treat you like dirt, even after being a loyal customer for many years. So disappointed and frustrated! Is this how you treat good customers?