Status Delivered - PRODUCT NOT RECEIVED!!!

I placed an order on Takealot on the 20th of January. I received a email stating that my product was delivered on the 21ste of January. I contacted takealot straight away notifying them that I have not received my order. I received an email stating that they will look into my order. Stacey at Takealot contacted me stating that she had followed up with the courier company and that my parcel was handed over to who ever stating she works for me and I need to confirm. I notified Stacey that such a person does not work for me and that I work from home and nothing was delivered...... I have not once since then received a response from Stacey dewet to date. After numerous emails to Stacey and Takealot, I finally received a call from takealot stating that the courier company (FedEx) will be in contact with me. It is now the 2nd of Feb and still no response from Stacey, no call from takealot and no call from FedEx. and YES STILL NO PRODUCT RECEIVED!!!!!! I am fed up with Takealot and the lack of service and response. But they received the money so why would they care if I actually received my product!!! And I have ordered from them before & the address has not ever changed!