Standards have dropped quite a lkot over the years

Used to be a great business until they started expandiung beyond what they could manage. I ordered a TV stand on the 25th of May 2020 which was delivered damaged on the 29th of May 2020. I logged an exchange and they said the collection would take place simultaneously with delivery of the replacement item on the 5th of June. Today is the 10th of June and as we speak my TV sits on the floor. Emailed them and was "assisted" by Danielle Peters who has since started ignoring my emails and Dawn Petersen who said she will escalate and provide feedback. She too has started ignoring my follow-up emails.

The inconvenience is ridiculous and the fact that they won't even be bothered to communicate is dissapointing. 5+ years using Takealot and I've noticed the gradual decline in customer service. L