Standard items out of stock?

Order number ***. Ordered stationery (amongst other things), on the 5th of June. Delivery was going to be on the 12th of June which I thought was ridiculous but placed the order anyway. Most of the order is arriving today ****h June), but the lever arch files (which I would have thought is a standard item), have been delayed until the 17th June essentially nearly 2 weeks after ordering. Cancelled the order, placed one with Amazon (who, incidentally, were cheaper), and they are delivering today. The email that advises you of delayed delivery is a not monitored for replies, if I need to communicate in this regard with Takealot - and I need this refund processed to my credit card, not a Takealot account, still not sure of how to arrange this, but will deal with it when the cancellation is processed on the Takealot system (which is going to take a couple of days..) – I’ll have to go on their website and complete an online form for someone to assist me. Not great customer service