GB
Genevieve B

1 reviews | Active since Aug 2015

24 Aug 2015, 15:42

Specials for today 24.08.2015

I bought the Harry Potter box set which was on special today- adding my voucher which was sent to me by [URL Removed] I tried to process payment and then they had server problems. I called the call centre and they said i must just try again which i did. Then my voucher according to system was not valid - called call centre again who said i mus send email which i did - response was that it could take up to 12 hrs to respond depending on volumes - i needed to process payment and called the call centre again to confirm what is going on who then informed me that they have no more stock and i will have to buy at the original price - I feel this is not fair as they had server problems - the order was now cancelled and I feel that I will never use Take [URL Removed] - Kalahari never gave me this bad service...

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Replies (1)
takealot.com
takealot.com's reply26 Aug 2015, 11:28
Official
Hello Takenothing,

We're sorry for not assisting with your initial query quicker and apologise for the disappointing experience this has led to. Our complaints team will address this with the relevant departments to emphasise the importance of tending to queries as quickly as possible to try and avoid similar disappointment.

We'd really like to turn this bad experience around with you and have instructed our complaints team to get in touch to address this matter with you.

Sincerely,
takealot.com