1 reviews | Active since Dec 2009
Sorry its late, we cant tell you anything else
I have purchased quite a bit on Friday 6th of November 2015 01:49:37 PM, and delivery was suppose to take place on Tuesday 10th of November 2015. I phoned Mr Delivery directly: 0861-MRDEXP (673397) on Tuesday afternoon to find out if everything is ok and I was told that delivery would take place before 17h00 on Tuesday 10th of November 2015. When I got home nothing was delivered so I phoned again to be told something about a milk run and was then told that delivery will definitely be TODAY (Wednesday, 11 Nov)before 17h00. Guess what, I get an sms to say it will now only happen on Thu, 12 Nov before 17h00 and that they can not tell me what is going on as it is a 3rd party supplier / delivery company. When I asked if I can please have the contact details for SkyNet I am told they do not have the contact details and that they can only use an email address (which was used yesterday without any progress or resolution). I then ask to speak to a Manager to assist and hold on forever on a dead quiet line until I eventually put the phone downs :o(
Thank you for taking Cawyn from our complaints team's call earlier to shed some light on this matter. As discussed with her we've confirmed with Skynet that delivery will take place today. Once again we'd like to apologise for the poor assistance you received from our call centre. When the agent wasn't able to provide you with the information you required the matter should've been escalated to a team leader. Needless to say when the line dropped, your call should've been returned to still assist with your query.
This will be addressed with the agent and team leader in question and they'll be coached on how to better handle queries like these in future.
Sincerely,
takealot.com
Thank you for taking Cawyn from our complaints team's call earlier to shed some light on this matter. As discussed with her we've confirmed with Skynet that delivery will take place today. Once again we'd like to apologise for the poor assistance you received from our call centre. When the agent wasn't able to provide you with the information you required the matter should've been escalated to a team leader. Needless to say when the line dropped, your call should've been returned to still assist with your query.
This will be addressed with the agent and team leader in question and they'll be coached on how to better handle queries like these in future.
Sincerely,
takealot.com