PS
Phindiwe S

1 reviews | Active since Aug 2012

25 Jan 2016, 14:57

Someday delivery, delivered the next day

Hi<br> <br> I had ordered a watch and chosen a same day delivery option (Order Number: *** Ordered on 2016-01-14 08:59:10), which one pays for. <br> <br> I used my office address. By 17:00 my delivery was not there. Later that day around 19:20, i missed a call by couple of seconds, i then called the number and discovered that was Mr Delivery office which was on voice mail.<br> <br> On the 15th in the morning i called to check on my order, i called Takealot and they said i must call Mr Delivery Milnerton branch. i called the branch and they didn't have answers. They send my delivery was on the way. I called Takealot again and inquired by just logged a call. My reference is ***<br> <br> One week later, on word for them.<br> <br> Not only am angry and the someday fee but the customer care services.<br> <br> thanks, <br> <br> Phindiwe Skosana<br> <br>

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Replies (1)
takealot.com
takealot.com's reply26 Jan 2016, 17:31
Official
Hello ladypms,

We are sorry that we let you down in delivering your parcel on the date promised and for the delay in refunding your shipping fee.

Thank you for taking Sheena's call yesterday. As promised, our Finance Department have processed your refund and the funds should reflect shortly.

Regards
Takealot.com