Some of these Discounts will kill your business

I bought a laptop from Takealot in June last year. It worked perfectly for nine months and suddenly stopped working. I returned it to the Takealot pick up point in Midrand and requested a refund which was apparently approved. Two weeks later I received a message informing me that the device had been diagnosed and repaired and would be returned to me. I didn’t mind this outcome because I still needed a laptop. However, six weeks later, I keep receiving excuses from what I can only assume is a Bot because after a delay of over a month and numerous complaints from my side, Takealot has not even bothered to call me and offer a plausible explanation. Instead I keep getting these ‘automated’ excuses, blaming the courier company and passing the buck without any accountability whatsoever. Instead, I am expecting to chase down a company called DPD Laser which is apparently to blame. I don’t know DPD Laser, I have no relationship with this company. I actually thought Takealot had its own delivery service. Serves me right for buying a laptop from the same place I buy my cutlery! Word to the wise, leave the electronic stuff to electronics companies, the small saving isn’t worth the inconvenience of typing strategic documents and reports on your phone for two month and counting. At this point I just want my money back, going forward I’ll support Takealot when I need trinkets and leave the tech stuff to the experts.