Some assembly required, some flexibility would help!

I purchased furniture from takealot that required assembly. It took quite a bit of effort to assemble, and close to completion, I realized that there was a defect.

Based on the amount of effort I put in, I decided I'd rather keep the item and request for a partial refund so that I don't feel **********.

Takealot has strict policies and requires that I return the items. That's fair, but it is a lot of effort. I think that a bit of flexibility would have gone a long way to keep my as a customer. Additionally, the staff assisting was rude.

The customer isn't always right, but trying to help them out actually generates loyalty.