Sold used item as new

I have a complaint regarding my order ***<br> <br> The item I received is not a new item. In fact after opening the box, I could immediately see the anti-static bag seal was lose, like it has been opened before. <br> <br> The item itself looks like it was in use by someone else before me, it has dust all over it, especially on the new plastic covers that is half lose, and the cable is dirty and worn.<br> <br> This wasn't even a cheap item to start with, R800 charger for a mac book pro. I am super unhappy with this situation. One case where it really shows, that physical shops are in fact still better than online shops, because at least you can see what you buy before you buy it.