Sold a Broken Vanity – Refused Refund Within Warranty"

Hi Takealot, I purchased a vanity in September and assembled it the day before my daughter’s birthday (5th December 2025) to give it to her as a gift. Unfortunately, I discovered that the vanity was unstable, missing *****s, and the chair had a crack — in other words, it was sold to me broken. It is now 23rd December 2025, and I have been fighting with this matter since 5th December. The product is still within the 6-month warranty under the Consumer Protection Act (CPA), which allows a refund, replacement, or repair. I contacted Takealot support, and this was their response: "As previously communicated, our returns policy requires that any defects or damages be reported within 30 days of delivery. While we acknowledge the 6-month warranty under the CPA, our process requires defects to be reported within the stipulated timeframe and with supporting documentation. At this stage, the item has been returned to our distribution center and is not eligible for further return processing under our current policy." — Noelle.S, Takealot Support I respectfully challenge this position: Takealot sold me a broken product and is now refusing to take accountability, citing a 30-day internal policy. A 30-day policy cannot override the Consumer Protection Act. Section 56 provides an imp**** warranty of quality for six months, meaning I am legally entitled to a refund, replacement, or repair for defective goods. Takealot, please clarify: are you saying that items sold defective within six months under warranty are not refundable? I hope this matter can be resolved fairly, in line with the law, and without further inconvenience, especially given that this issue has been ongoing since 5th December!!