So sad!

I have been a customer of takealot since 2003 and have bought more than 300 items from them. I have a few returns and always found them to be efficient and fast in handling it. Over the years I have recommended them to many of my friends.<br> <br> I bought a tablet from them late in December. On 4 January I logged a return (the USB port had stopped working). On 6 January their courier collected it.<br> <br> It is now almost 2 weeks and despite numerous calls and emails, I can get no confirmation that they have even received it. (Well I did get such confirmation on Tuesday, but today they suggested that the courier never gave it to them.)<br> <br> My experience dealing with the returns department has been unbelievably bad - promises to phone or email back are never honoured, contradictory information, disconnected calls. They have no idea where my returned tablet is, and cannot tell me when they will replace it.<br> <br> Sadly, they seem to have lost the plot completely - just look at the number of complaints raised here about returns.<br> <br> I still love shopping there, but if you do, pray that you do not have to deal with the returns department.<br> <br>