So *********** its shocking

Ordered a black cellphone Sunday, 13th Oct 24 for delivery on Tuesday, 15th Oct 24. Received my phone and opened the box to find that I have been sent a white phone. This is strange because the phone I received was the last item at the warehouse, so how do you log out the last white phone as a black phone? Immediately logged a call requesting to speak to a manager as the remote assiatant was unable to help - to date I have not received a call. At the same time I log a return for either a refund or replacement phone

The incorrect phone is collected on Wednesday morning by the same warehouse driver who delivered it. I now get a message that my phone will only reach Kempton Park Warehouse (from Pretoria) after 2-3 days whereafter the next steps will be communicated.

In the meantime, I am sitting without a phone and without my money to purchase another phone!!!

The incompetence at this business is so great that I will no longer be purchasing from them - Amazon, here we come ...