SO furious.

I cant believe the service from Takealot. I ordered an item from them and as I ALWAYS do, I choose the Delivery option and then when it normally arrives earlier I go to the collect point and collect it myself as I ALWAYS did before. This time arround I had to contact Takealot to ask for any update on my order, waited 7 days for the item and when it arrived and wanting to collect it they told me" I am not allowed to collect my OWN item and must wait for delivery. What nonsense is this?? Waited in anticipation for this item just to hear I am not allowed. I was SO furious. Wasted 25 minutes on the phone for customer care as well. This is unacceptable, and to think I chose Takealot over another company and recommended it to a friend. Will withdraw that recommendation!!