So frustrated

I placed an order on 24 April, made a payment soon afterwards. I contacted the service centre when realising that a few days passed without my order status changing. On 30 April, Nicole stated that finance needs to allocate the payment. No movement at all since then. <br> <br> Granted, I quoted the reference number with the last digit missing but corrected this with Ayanda on 4 May. She advised that finance needs to allocate the payment. No change at all to my order status once again. <br> <br> Enquired again on 5 May, was told the same by Moneeb: that finance needs to allocate the payment. It's now 7th May, no movement still. I WOULD LIKE TO KNOW WHAT'S GOING ON?<br> <br> I have always loved takealot but starting to question whether I should shop with them again. I have another voucher to redeem but I cringe to think what's going to happen next time I order.