So dissapointed in Takealot

I ordered this product and paid for it in full...then after waiting almost three weeks for it to be delivered, they bring me a second hand watch. Not only was it second hand...it was the wrong colour and even totally not even the watch that i ordered. It was a laxfit something...not the pro t500 as advertised. So the specs were totally different and it could not even pair with my phone nor with the headset. So the very next day the watch was collected...a whole weekend passed only to find out that they also require the earbuds as well. If it was not returned within 48 hrs then the watch will be returned to me and the matter would be marked as resolved... Ha. So i have been responding the whole day to the lady who sent me the email Octavia S from takealot.. but she has yet to respond or even acknowledge that she received my email.. now theres no phone nr or anything that i can call and speak to takealot.. i am utterly dissapointed and disgusted in their total lack of client service ethics... their FU attitude. No manager or supervisor even sends me an acknowledgement or anything. Tomorrow they will probably come and bring the watch back.. a wrong watch that i do not want and totally does not serve its purpose. In other words a useless product... so i just threw money away... this is time and money that i spent trying to be patient and such as this is not the first time im ordering from takealot... i am really dissapointed.. This morning I see that they have rejected my review as it was not based on my "product experience"... hahaha oh no, that whole process and having to endure this whole process is part of my product experience as Takealot is a brand. And as a brand their whole customer interaction would be perceived as product experience. And this was utterly appalling and poor poor service.