BS
Bianca S
1 reviews | Active since Jan 2012
29 May 2015, 10:12
So Disappointed
Takealot has always been my favorite online store, because of the great service and speedy delivery. My last experience, however, has not been very pleasant. <br> <br> I placed an order a week ago for items that were in stock. Delivery was confirmed for Monday, but I received nothing. Delivery was then re-scheduled for Tuesday and again nothing. I phoned to check on my order and I was told that it would be delivered on Wednesday. Today is Friday and I have still not received my parcel - sad to see Takealot dropping the ball like this!
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takealot.com's replyOfficial
29 May 2015, 10:58Hello bvstaden,
Thank you for bringing this to our attention & sorry for letting you down this time around. We rely on feedback from our customers to let us know if we're not living up to expectations so that we can make the necessary changes where needed & will feed this back to the responsible departments. We'll gladly look into this & get the delivery back on track asap.
Our complaints team will be in touch with you as soon as this has been arranged.
Sincerely,
takealot.com
Thank you for bringing this to our attention & sorry for letting you down this time around. We rely on feedback from our customers to let us know if we're not living up to expectations so that we can make the necessary changes where needed & will feed this back to the responsible departments. We'll gladly look into this & get the delivery back on track asap.
Our complaints team will be in touch with you as soon as this has been arranged.
Sincerely,
takealot.com
takealot.com's reply29 May 2015, 10:58
Official
Hello bvstaden,
Thank you for bringing this to our attention & sorry for letting you down this time around. We rely on feedback from our customers to let us know if we're not living up to expectations so that we can make the necessary changes where needed & will feed this back to the responsible departments. We'll gladly look into this & get the delivery back on track asap.
Our complaints team will be in touch with you as soon as this has been arranged.
Sincerely,
takealot.com
Thank you for bringing this to our attention & sorry for letting you down this time around. We rely on feedback from our customers to let us know if we're not living up to expectations so that we can make the necessary changes where needed & will feed this back to the responsible departments. We'll gladly look into this & get the delivery back on track asap.
Our complaints team will be in touch with you as soon as this has been arranged.
Sincerely,
takealot.com