So angry with Takealot and Superbalist

I'm currently at my wits end, so I've been battling with Takealot since December and I tell you - the agents, the company, nobody gives a damn about the service they provide. It was my very first time to give online shopping a shot, but despite my reservations I regrettingly chose superbalist and takealot. Which mind you is the same enterprise. I ordered a few items which were cancelled because of an inventory problem on their side then they cancelled my second order because the driver wouldn't let the security guard sign for my package, and but bare in mind the Same person signed for 2 of my packages from the same company before that?????!!! Currently it's been a month and Superbalist still hasn't returned my money even though they've given me absolutely disgusting service. And takealot has denied my return of a sub quality item and it's taken a month to return the item back, so I've lost out on money, and I I've gotten hundreds of emails back and forth between myself and takealot and superbalist, but I i still don't have any of my goods I paid for and I still haven't gotten my refunds that were promised a month ago, but I and different agents asked me for my banking details numerous occasions only to treat me like I'm and inconvenience, these companies forget that you rely on clientele for your business to operate, I just have one question, which I how is it OK to put your client through such alot, and with no service recovery or the decency to follow up when the issue is from your side????? I'm currently laying a formal complaint through the ombudsman and will continue to ensure that I get my justice on this because I too work in customer servir-se and this type of service would get me fired or worse. I how has this styoe of service become a standard for Takealot and Superbalist, and no man! I just want my money and my stuff and I want yo dekate these apps, I is that too much to ask for