Smart watch purchased is not adapted to South African networks. Smar****ch was returned but I still haven't received my refund.

The Smar*****ch that I purchased was returned on the 31/10/17. I received an email stating that it would take 2-3 days for the quality check to be done and that TAKEALOT will contact me there after.

By the 7 Nov 17, I still haven't been contacted by TAKEALOT regarding my refund. So I emailed them.

The consult dealing with the matter was helpful. However, today (12 Nov 17) with no follow-up, I still haven't received my refund.

I was told that my refund will reflect on my Takealot.com account. Which it reflected by the 9 Nov 17. However, their refund policy on their website says [refunds take between 2-5 days to reflect in a person's bank account. I don't understand why my money is reflecting on my Takealot.com account.

I paid using cash on delivery. Their policy says clients we pay using this method will be refunded into their banking account.

This refund process does not follow their refund policy. And the smart gadgets they sell is not adapted to South Africa networks.

Thank you