Slow sad response and service

Please have a look at the amount of orders I place on takealot. I submitted TWO returns last Monday (13th)The one return (which I submitted later) was accepted at urls warehouse, evaluated, and my account was credited. The other return (which I submitted first) - I have not received any follow up regarding this whatsoever!This is unacceptable and ridiculous. The courier fetched the item from me ages ago! And no notification. I would like to know whats happening. Spoke to a lady early this morning in the returns department and she was supposed to inform me of the status -BUT no reply as yet! Emailed info@takealot, and get the standard boring response, they are escalating it etc etc. Boring answer, no action, no response! I want my credit on my profile, getting tired of this slow service. I want my money!