TK
TASNIM K
1 reviews | Active since Jun 2013
11 Sept 2015, 09:29
Slow feedback
I've been with takealot for long now. Many orders placed every week. And now and then a return. I logged a return on Monday which was picked up early Tuesday morning. It still has not been received as yet. Nor has my account profile on takealot been credited. The thing is I know your whole story about your turnaround times etc etc. But once again I have logged returns before and never has any been so slow. I need to make a purchase so I need my account to be credited. Its disheartening how slow you guys are being this time around.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
11 Sept 2015, 10:43Hello Tasnim Kazi,
We understand your frustration with this return not being processed as quickly as some of your previous requests. As explained by our complaints team we require 3 to 8 working days to process return requests. We received your request on 7 September and are still working on this matter. Our team has not been able to get hold of you again after our earlier call dropped. They are checking with our order fulfilment team to get an update on your parcel's whereabouts and will e-mail you with an update as soon as they receive feedback.
Sincerely,
takealot.com
We understand your frustration with this return not being processed as quickly as some of your previous requests. As explained by our complaints team we require 3 to 8 working days to process return requests. We received your request on 7 September and are still working on this matter. Our team has not been able to get hold of you again after our earlier call dropped. They are checking with our order fulfilment team to get an update on your parcel's whereabouts and will e-mail you with an update as soon as they receive feedback.
Sincerely,
takealot.com
Best regards,
takealot.com's reply11 Sept 2015, 10:43
Official
Hello Tasnim Kazi,
We understand your frustration with this return not being processed as quickly as some of your previous requests. As explained by our complaints team we require 3 to 8 working days to process return requests. We received your request on 7 September and are still working on this matter. Our team has not been able to get hold of you again after our earlier call dropped. They are checking with our order fulfilment team to get an update on your parcel's whereabouts and will e-mail you with an update as soon as they receive feedback.
Sincerely,
takealot.com
We understand your frustration with this return not being processed as quickly as some of your previous requests. As explained by our complaints team we require 3 to 8 working days to process return requests. We received your request on 7 September and are still working on this matter. Our team has not been able to get hold of you again after our earlier call dropped. They are checking with our order fulfilment team to get an update on your parcel's whereabouts and will e-mail you with an update as soon as they receive feedback.
Sincerely,
takealot.com
Best regards,