Slow Customer Service

I ordered a Portable HD Car DVR Driving CCTV Video Recorder Dashboard Monitor Camera Cam (Order # 671001) on Friday 19th of February 2016 07:13 AM. This product was delivered with damaged packaging on Tuesday 23rd and i reported this matter yesterday and made it clear that it was a birthday gift and needed to be replaced urgently. It's been 24 hours since i reported this to [URL Removed] and this product has not been replaced, I've received calls from the TAKEALOT team but no one has confirmed a time and date of delivery. It has been 7 days since i placed the order and i have not received a satisfactory product. As emphasized that THIS IS A BIRTHDAY GIFT! I've placed the order well in advance but due to slow customer service i will look like I've forgotten about the birthday, either that or i have to explain that TAKEALOT delivered an untidy product and now they are taking long to deliver a replacement (EXCUSES!!!). When does it end guys...seriously? Do i have to come and pick up the replacement myself, because that will definitely take less than 24 hours. When i paid, there were no delays or damaged notes...please return the favour...i need this URGENTLY! It's a birthday gift...