Sitting DucK!!! After Paying For Express Delivery

I have had it, and its high time i do something about this pillar to post scenario i'm having. My account was migrated from Kalahari to takeolot this month, and at this moment i dread future service just because of their first time approach. i placed an order slightly before 12 midnight yesterday, upon placing i saw a suggestion that indicated pay now on the takeolt site. it was promised that i would need no proof of payment when using the service so i then used it. Upon countless refreshing that took about 30 minutes of my time, payfast suggested that if i don't get an email indicating payment i should send proof of payment and the order will be cleared. i took note of the time that Takeolt opens and sent the email to support. 0838hrs i called and spoke to a consultant an was told the funds were not reelecting, this is after funds were deducted and sms notification were sent for my account. they said the yd get back to me until i had to take down the name of Melissa, a 3rd consultant who i spoke to twice, and still no feedback as to when i will be getting my order, why it is still being help. but 7hrs later takealot has taken a Lot of time to resolve an issue.