NN
Nadia N
1 reviews | Active since Mar 2011
04 Aug 2015, 16:32
Simply unable to deliver - Falling apart?
I placed my ex-stock order (***) on 29 July 2015. On 30 July 2015 I received the shipping notification. My package was apparently already with Fedex. Yeah! I really needed it quickly.<br> <br> NOT! It is still nowhere near Fedex and TakeALot(OfTime) have no idea where it is. <br> They simply make random promises of when it will arrive.<br> They also love pointing fingers at someone else. Somehow Mr Delivery is in the mix and they are a disaster zone too.<br> <br> There is a serious operational problem at TakeALot. Don't waste your time dealing with them. <br> <br> Now let's see if they can refund....
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takealot.com's replyOfficial
04 Aug 2015, 16:55Hello Nadsza,
We apologise if you've received inaccurate feedback with regards to your order's status and that your parcel hasn't been delivered to you as expected. We've instructed our complaints team to look into the details of your order and they'll make sure this is straightened out ASAP. They'll also look into the manner in which this situation was dealt with, including the communication exchanged with you, and will address any inaccuracies accordingly.
We're really sorry for the disappointing experience and would appreciate the opportunity to turn this around with you. Our team will be in touch to assist as soon as possible.
Sincerely,
takealot.com
We apologise if you've received inaccurate feedback with regards to your order's status and that your parcel hasn't been delivered to you as expected. We've instructed our complaints team to look into the details of your order and they'll make sure this is straightened out ASAP. They'll also look into the manner in which this situation was dealt with, including the communication exchanged with you, and will address any inaccuracies accordingly.
We're really sorry for the disappointing experience and would appreciate the opportunity to turn this around with you. Our team will be in touch to assist as soon as possible.
Sincerely,
takealot.com
takealot.com's reply04 Aug 2015, 16:55
Official
Hello Nadsza,
We apologise if you've received inaccurate feedback with regards to your order's status and that your parcel hasn't been delivered to you as expected. We've instructed our complaints team to look into the details of your order and they'll make sure this is straightened out ASAP. They'll also look into the manner in which this situation was dealt with, including the communication exchanged with you, and will address any inaccuracies accordingly.
We're really sorry for the disappointing experience and would appreciate the opportunity to turn this around with you. Our team will be in touch to assist as soon as possible.
Sincerely,
takealot.com
We apologise if you've received inaccurate feedback with regards to your order's status and that your parcel hasn't been delivered to you as expected. We've instructed our complaints team to look into the details of your order and they'll make sure this is straightened out ASAP. They'll also look into the manner in which this situation was dealt with, including the communication exchanged with you, and will address any inaccuracies accordingly.
We're really sorry for the disappointing experience and would appreciate the opportunity to turn this around with you. Our team will be in touch to assist as soon as possible.
Sincerely,
takealot.com