Silence instead of service is a danger

I returned a pouch, that is less than 5 months old. I purchased it because it has a 12 months warranty. The cellphone pouch didn’t even last that long. It was collected after logging a return. Now the warranty seems void as an email came through saying they can’t do anything the pouch was used. Obviously the pouch was used, but because of the inferior quality it tore. Does it mean that if an item isn’t returned within 30 days , inferior quality items cannot be attended to. By the way, answer emails where clients question the status quo. I sent an email and received silence. Takealot is only happy for you to accommodate them, not the other way around, this is the second time it happens to me. People should understand the danger of purchasing long term warranty items through Takealot, you’ll end up loosing money. You are better off purchasing elsewhere where the customer service is transparent.