FV
Frederick V

1 reviews | Active since Jan 2011

23 May 2016, 08:24

Sick and tired of ordering items that are unavailable or out of stock

<p>Once and again is acceptable, but four times in one month is horrifying. Sold by 'Handmade by Me,' but fulfilled by Takealot...... So, listen to this joke. I have two stories: I order a product. Two weeks later Im told that they dont have any stock, so I opt for the same brand, but a product much less attractive. Then, that same week, I order two additional products sold by the same seller, fulfilled by Takealot. (Im was allowed to order two- in fact, I could have ordered 100 if I wanted). My order then gets cancelled with a short note 'out of stock.' Yet, the next day the product remains available via the Takaelot website. So, I assume they have new stock, and re-order 2 again, this time to be told 'sorry, they have in stock, but only one.' I cancel my order, but yesterday see it is still available and you can order as many as you like....... (lol) and could actually order two again! wow, after having spent tens of thousands of rands via Takealot they finally come to a fall and now their is only Loot left on my list of companies! This reality is, I really wanted the products, so feel so disappointed that I cant have it, beyond the fact that I feel angry at the bad service and incomptenece. Story 2: I Order a bluetooth ****le for the specific reason that it has a coverage of 20 meters. That is exactly what I wanted. The price was surely comparable to others I could find on the internet with a 20m coverage. That is how the specific product was advertised on the Takaelot website. When I got the product, the package insert stated that the products covers 10m. I eventually kept it, because I am so sick and tired of bad service and customer complaints that I just dropped it. This kind of service is unacceptable. In fact, I am fed-up with being cheated liek this. I feel like I can go and vomit on each amployee of this company and jsut never make use of their service anymore.</p>

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Replies (1)
takealot.com
takealot.com's reply23 May 2016, 16:58
Official


Hello Fjveldman,

We are terribly sorry about the unpleasant experience you had with us recently.

We tried to contact you in order to clarify a few details with you over the phone, but we were unable to reach you.

We have sent you an email in the meantime and have escalated your concerns to the relevant department in order to rectify the matter accordingly.

We will reach out to you again once we have received feedback.

Regards
Takealot.com