Short supply without compensation

Having ordered and paid for 24 packets of empty capsules where 1000 pieces is supposed to be in each packet and each packet is between 300 and 100 short it has taken over a month to get a answer from customer services. After numerous emails about the problem being escalated to where this escalation goes I don't know. You can't get that info and there's nobody to be able to contact. The nett result is that if I return the last packet they will refund me. What about the previous 23 packets? If you take someone's money and don't supply the goods ??? Doesn't seem to matter anymore. Is it the culture in this country not to supply what is paid for that is now evident in this company? So be careful what you pay for and what you receive from takelot. Many other online complaints for the same reason.