Short delivery and No Feedback from Customer Service

I have used Takealot many times and have even recommended the site to colleagues, however my latest experience has really been a great disappointment. I placed an order for 4 different items at the same time so that I could qualify for the free delivery. One of the items was a gift for a friend of mine that is just about to have a baby and I wanted to give a baby bag before she left on Maternity Leave. I received delivery and was paying COD on Tuesday 26th February at 8:00am. On receipt of my parcels I noticed that the baby bag was not delivered yet I paid for it and signed for it. I immediately contacted Takealot on their customer service number. The call center agent took my details and the logged my call and further advised that they would get back to me as soon as possible with feedback on this short delivery. Needless to say Wednesday morning arrived and I had still not received any feedback and the status of my order was still showing as fully delivered on my account. I called again and asked for feedback, all they could say was that they see the issue logged and they are working on it and will give me feedback within the day. Thursday came and still no feedback. I called again due to the fact that this is a gift for a friend going on Maternity leave, I have a deadline to meet. I was given the same story. It is Friday now and still nothing.

The service at Takealot has really dropped and I don't think I will be recommending the site to many other people. I always used to think that this was a very reliable site but now I just am not sure anymore.