1 reviews | Active since Jul 2011
Shopping Cart Issues
I shopped quite alot on Takealot's website and check the daily deals religiously and every interaction I had with your company has been more than pleasant, till today.<br> <br> Not so long ago (2/3 weeks), you guys had a Capsule coffee machine on sale for about R 699 or R 799 and I immediately added the machine to my cart and proceeded to checkout and as I was about to complete the payment the price changed to R 1199.00. I then reverted to the daily deal page which showed about 8/9 in stock. Once again I added it to my cart and the same on checkout.<br> <br> Today, with my purchase of the Rii V3 Wireless Mini Keyboard the same happened while there was 48 in stock. I eventually managed to get it at the deal price after 3 attempts.<br> <br> I then logged a ticket with a very misunderstood and un-helpful Maya who to date has not provided any relevant feedback, please see ticket number 668329. <br> <br> Is this how takealot is going to do business? If you have a bug in you checkout process, why should I as the customer suffer?<br> <br> What happened to your helpful staff?
It's never great to hear from a disappointed customer, especially not a loyal one such as yourself who's used to much better service from us. We're sorry for the recurring issues you've experienced with our deals items & the price changes in your cart. It's definitely a concern as we know how popular these products are & we'll therefore make sure it's addressed as a priority.
Our complaints team has been instructed to look into this with the relevant buyer as well as your communication with Maya & will be in touch with you soonest to try & resolve the issue as swiftly as possible.
Sincerely,
takealot.com
It's never great to hear from a disappointed customer, especially not a loyal one such as yourself who's used to much better service from us. We're sorry for the recurring issues you've experienced with our deals items & the price changes in your cart. It's definitely a concern as we know how popular these products are & we'll therefore make sure it's addressed as a priority.
Our complaints team has been instructed to look into this with the relevant buyer as well as your communication with Maya & will be in touch with you soonest to try & resolve the issue as swiftly as possible.
Sincerely,
takealot.com