Shop elsewhere if you can!

Unbelievably bad! Logged an exchange on Monday morning- received email saying no stock although website shows stock - emails back and forth and then they confirm stock and will do exchange - collection on Tues - confirmation on Thursday that its at their warehouse will get exchange today (Friday) and this is where the incompetence shines - got a call from delivery guys - they’re at the other address on my account (not the one one used for this transaction) and they won’t leave the parcel there cause it’s an exchange - they want the other product (already in the warehouse) - phone calls to Takealot who says they’ll sort it out - end result an sms to say delivery delayed - insufficient address! I’ve never experienced such absolute and total incompetence in my life before. The departments don’t communicate properly and then you get emails to rate the service - what service?!