Shocking/No Service from takealot.com

I've used Takealot many times and have always been happy. EXCEPT my last order, the one item delivered was completely wrong. The second item was Dog Stairs for our old Dog....still waiting, but Takealot say they have been delivered! I've never dealt with such stupid people on their Customer Service, namely INATHI L I've received far better service from TEMU in China as opposed to Takealot up the road from where I live.