Shockingly poor delivery service

<p>I get a confimation SMS and the website reflects that delivery of my package will be today (29th November 2016) before 17:00. Its now 17:15 and no delivery so I have to call to find out what's happening. So I'm told there was an "error" and the delivery will only be done tomorrow. No notification whatsoever. I've made arrangements to come to work by car to pick up my parcel as I usually use the Gautrain and now you don't have the decency to keep to your agreed time or even communicate with your customer. The best the call centre agent could do was to blame the courier saying that "takealot has no control over the delivery". Not acceptable!</p>