Shockingly poor customer service

I have now had multiple bad experiences with takealot's customer service. If you need to return a faulty product you get to deal with people that have absolutely no product knowledge and make illogical arguments in order to not fulfill the warranty.

The worst was saying that I should have returned the item which has a one year warranty against manufacturing defects, within 7 days of receiving it, even though it only failed after 9 days. No one that I dealt with in the customer service division could understand that 1. the product has a one year warranty 2. it only failed after 9 days and 3. that I could not see into the future to know that it was going to fail before it actually did.