Shockingly poor client service and failed return proses

On the 20th of Jane 2020 I dropped off a Wolf Garden - Electric Trimmer - 900W. After many many engagements with them by email, phone and social media it was returned to me on the 24 Feb 2020 having received an undertaking to repair all the faults. I again engaged with Takealot and was told to start the return proses over again. This morning I tried to do that and the system declined my application as the unit is now at of warranty by 6 hours!

The unit was returned without any repairs carried out as was committed to by both Takealot and the supplier. The unit has suffered a catastrophic failure and is no longer safe to operate. The following faults are noted:

1. The top main handle/switch detaches during use exposing the electrical wiring due to poor design. 2. The retaining ring that holds the ****l that contains the cutting line has failed causing it to detach during use resulting in all the parts detaching from the spinning motor presenting the danger to the operator being struck by very fast moving large components with the potential to cause serious injury to any one close by. Some of the parts travelled as far as an estimated 20m. One part passed over my head narrowly missing my face.

I would like a full refund please as this product is unsafe.