Shockingly bad delivery service, non-existent customer support.

I placed an order yesterday, 34 March, 2023, at 13:27 for Guaranteed express delivery today. The delivery address is my home address where I've more than 10 deliveries in the last 3 months.

At 10:40 this morning I recieved an SMS to say my order was scheduled for delivery today, and would be delivered before 17:00.

At 11:08 I recieved a message to say my order was out for delivery.

At 11:33 I recieved a message saying my order has been delayed, the message on the website for the order was: 'Insufficient address details. We'll contact you to verify the address and reschedule delivery.'

At 11:17 when no contact was made, I sent a message via their 'Contact Us' feature, enquiring as to what was going on. No response other than the 'Request Received' e-mail was received.

At 15:44 I logged another request via their 'Contact Us' facility, again only the automated reply was recieved.

At 16:24 a message was recieved that my delivery was rescheduled to tomorrow before 17:00. Not good enough, one of the items is a gift for tomorrow.

The delivery status showed at 16:55 'Delivery cancelled and parcel returned to Takealot'.

At 17:25 I sent another 'Contact Us' request, asking for delivery tonight or a full refund.

At 17:38 an e-mail arrived saying one of the parcels in my order was 'Lost in Transit' and a replacement order made for delivery on Tuesday...

Where is the contact number for their customer support? Where is their live chat functionality?

Why can they not find my house today? The usual driver even phones to check if we're home, no calls were recieved today, no replies have been recieved for my queries. I sit with the gate in sight, no vehicles have been here today.

Oh takealot, it was good while it lasted.