NC
Nadia C
1 reviews | Active since Dec 2015
21 Dec 2015, 09:42
Shocking / Terrible Service
Parcel was due for delivery on the 10th of December. Parcel was delivered to the incorrect address. Still waiting for the new parcel to be delivered. Phoning in since the 14th of December only to hear empty promises. They are useless and the most terrible service I have ever came across. Good customer experience is not a priority for them.
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takealot.com's replyOfficial
21 Dec 2015, 13:02Hello Nadia.Coetzer,
It's unacceptable that this matter has still not been corrected and we'll make sure that this is done as a matter of urgency. Our complaints team is currently processing a replacement order and will contact you as soon as the delivery arrangements have been confirmed. Once we've insured that your parcel has been delivered to you we will further investigate this matter with Fedex as the parcel should never have been delivered to anyone other than you in the first place.
We sincerely apologise for the delay in getting this matter sorted out and we'll make sure that this is done ASAP.
Kind Regards,
takealot.com
It's unacceptable that this matter has still not been corrected and we'll make sure that this is done as a matter of urgency. Our complaints team is currently processing a replacement order and will contact you as soon as the delivery arrangements have been confirmed. Once we've insured that your parcel has been delivered to you we will further investigate this matter with Fedex as the parcel should never have been delivered to anyone other than you in the first place.
We sincerely apologise for the delay in getting this matter sorted out and we'll make sure that this is done ASAP.
Kind Regards,
takealot.com
takealot.com's reply21 Dec 2015, 13:02
Official
Hello Nadia.Coetzer,
It's unacceptable that this matter has still not been corrected and we'll make sure that this is done as a matter of urgency. Our complaints team is currently processing a replacement order and will contact you as soon as the delivery arrangements have been confirmed. Once we've insured that your parcel has been delivered to you we will further investigate this matter with Fedex as the parcel should never have been delivered to anyone other than you in the first place.
We sincerely apologise for the delay in getting this matter sorted out and we'll make sure that this is done ASAP.
Kind Regards,
takealot.com
It's unacceptable that this matter has still not been corrected and we'll make sure that this is done as a matter of urgency. Our complaints team is currently processing a replacement order and will contact you as soon as the delivery arrangements have been confirmed. Once we've insured that your parcel has been delivered to you we will further investigate this matter with Fedex as the parcel should never have been delivered to anyone other than you in the first place.
We sincerely apologise for the delay in getting this matter sorted out and we'll make sure that this is done ASAP.
Kind Regards,
takealot.com