Shocking Takealot.com service

Order placed for UPS on the 12th February 2019. According to the website stock available ex Cape Town. On 19th contacted company to be told will investigate, at 15h04 told item Has arrived expect sms for collection. 18h51 told warehouse closed already. 21st contacted company, 13h55 told 'sorry' will investigate. 16h12 told apologize, 'we pride ourselves on Quality service and delivery' 17h12 still no news on bought item...... Shocking to say the least. Will NEVER use or recommend this company! Wayne Gardner