Shocking takealot delivery services

Takealot delivery was supposed to deliver my FNB credit card on Thursday the 3rd of January 2019. I was called on the 3rd of Jan 2019 in the morning to schedule a delivery which will be between 11am and 5pm. At 4:40pm when I called to find iut what happened to my delivery I was told the card was sent to the wrong branch and I can expect delivery within 3-5 working days which will not work for me as I do not live in South Africa and I am flying iut of the country again on the 5th of January 2019 (tomorrow). I spoke to a manager, first he told me he can get the card to me before 12 midday on the 4th to me and then he said 1pm. When he called me at 8:22am on the 4th he said he can’t get a hold of the ither branch and can not promise to a delivery time.

Meaning I will have to leave the country without my card and I will have to be liable for my own shipping costs (to Peru which will be in excess of R1000)

Well done takealot on your exceptional delivery.

“With a focus on cutting-edge technology, the Takealot Delivery Team offers an uncompromising level of service to both customers and suppliers.“ - quoted from YOUR website.

(https://www.takealot.com/about/takealot-delivery-team) link to your website for reference.

Let’s see if I get a response from takealot.