Shocking Service – Takealot Losing My TV and No Resolution

I logged a return with Takealot for a replacement of a TV I purchased from them. Their third-party courier IT collected the TV on 11 March. Then, on 12 March, I received an email from Takealot cancelling my return—despite the fact that the TV had already been collected.

I immediately called Takealot and have since been bounced from one agent to another, each giving me different explanations. Worse still, they had the audacity to ask me which courier collected the TV, as if they don’t have those details in their system. How is that even a question? Shouldn't they know which courier they allocated my return to? The agent I spoke to was rude and dismissive.

Since Takealot seemed clueless, I personally tracked down the driver who collected my TV. He confirmed that all returns were submitted to his supervisor and even told me that I am not the first customer to have this issue. He gave me his supervisor’s number and advised me to call.

I provided Takealot with both the driver’s and supervisor’s details, expecting them to handle the matter. Instead, I was told the third-party warehouse is still doing a “floor check”—meaning the TV is missing in their warehouse, and until they find it, I’m expected to just sit without a TV.

Today is 22 March, and Takealot has done nothing to escalate this properly. No dedicated agent has been assigned, and I keep getting generic responses. The way this has been handled shows a complete lack of care or urgency.

I bought my TV from Takealot, not their third party—so why should I suffer because of their courier’s incompetence? Takealot must replace my TV immediately and deal with their courier separately.

The service I have received is horrible, and the lack of accountability is shocking.