Shocking Service - Refund

Shocking, Shocking, Service!!!

Multiple emails sent to no avail.

To Whom It May Concern:

My wife ordered and paid for two kids smart watches. When the order was placed online, no mention was made or indication was shown that the watches were out of stock. Upon delivery, my wife noticed that what she ordered and what she received was not the same product. Please find attached order confirmation vs what was delivered. My wife then phoned Takealot and was informed the product she ordered was out of stock, and that Takealot sent her the next best watch. Please find attached the cheap incorrect photo of the watches. After several phone calls, with a call cost of R174.00 she was informed that Takealot would credit her account with R599. My wife ordered and paid for two smart watches @ R599 each.

This order experience and struggle to receive our refund is very unprofessional and disappointing. The incorrect watches was picked up LAST week, and my wife has not yet received her refund.

Please attend to this matter urgently and ensure she receives her refund back in her account to the value of the two watches @ R599 each, together with the call costs of R174. I want to make it very clear that she does not want a credit and will take her business elsewhere.

Your urgent attention to this matter will be appreciated.