Shocking Service, No delivery but money deducted!

I ordered from Takealot on the 10 Dec. My parcel apparently arrived at Booysens Reserve warehouse on the 13 Dec. As I am tracking it, the message reads "Parcel lost in transit". It is now the 19 December and I have heard nothing further. I have emailed Takealot and have called. I am now wasting my mobile airtime as the call centre has an answering service and no one picks up. No one answers my email either. This is the last time I order from Takealot. What kind of shocking service is this?