SHOCKING SERVICE from Takealot.com

I ordered several items from Takealot on 26 Nov 2023. Order #***

Part of the shipment arrived (late) and only after I had to made separate arrangements with the courier company directly to deliver to a convenient location for them. The balance of the order (an Air Fryer) is still not delivered despite the website initially confirming that order should have been delivered on 08 December 2023. After several calls to the Customer care Centre I was still left with no feedback aside from emails (from all 4 agents I spoke to on 4 separate days since 08 December) that they would contact the warehouse and get back to me. Amazingly, I received notification from the website on 13 December that the items had been delivered, and when I called the Customer Care Centre to query this, the agent himself advised that the delivery could not have been done since the system reflected that the items had not been sent by the supplier yet. How is this possible? After getting the waybill number from the agent I spoke to today (Melissa) and calling Courier It directly, I was advised that the waybill number was for the part of the order that I had already received. Another frustrating dead end! Takealot confirms free delivery, but I had to make arrangements to collect my order personally at my own cost because the courier refused to deliver to my delivery address (no reason given), and I am still waiting for delivery my item that I paid for on 26 November. A telephone call or useful email advising on measures being taken to address my query would have placated me, but I am so frustrated at the moment because every time I call I get a different (useless) message from the agents (Joshua, Kaylen, Sandiso, Zintle) How can this be SERVICE? I have used Takelaot many times before, but I doubt that I will use them again after this.