SHOCKING SERVICE FROM TAKEALOT.COM

Worst service I've ever had. Defective item needed to be collected. Took in excess for it to be collected. I've received countless emails apologising for their service failure. Three weeks later the item is still not at their warehouse. It was collected Friday. I've exhausted my cell phone limit calling their Customer Service. I want a replacement. And I want to be refunded for all my cell phone calls. Their service has become shocking and unacceptable. Don't apologise to me, replace the defective product and refund my phone costs.