Shocking Service from Takealot.com

ZERO STARS -Order Number : ********** 4 I want to share my experience with an order placed with Takealot.com 1. I placed an order via Takealot.com's e-commerce portal and paid in full using your payment options eBucks and Cash. 2. The delay was with PayFast as I followed their instructions as supp**** on the payment portal 3. The funds did not reflect due to a PayFast issue. 4. Takealot.com cancelled my order in less than 24hrs and refunded my eBucks which takes 5-7 WORKING days to reflect back into my account. 5. Takealot , after receiving confirmation of my payment from PayFast wants to now refund my amount back in cash . This will take another takes 5-7 WORKING days to reflect back into my account.

Looking at the events above , Takealot processes are flawed and this affects the customer experience as I am now out of eBucks and cash and cannot purchase this elsewhere like loot.co.za due to the waiting process of 5-7 working days .This entire issue was caused by Takealot.com .Now you make it seem as if the company is helping me by refunding my payment.

I just want to let you know that you are NOT helping in any way as I wanted to purchase items and placed the order and piad in full . Your compnay has cancelled the order and want to refund me with a waiting period . Did you actually consider that I want to but the products and therefore placed the order.

This is really poor service and customer experience. Now I have to wait 5-7 working days to access my funds and cannot purchase elsewhere