Shocking service from Take-a-Lot customer support.

My Take-a-Lot account was frozen due to the MTN breach, with attempted *****ulent purchases amounting to over R 36,000. That was on 25 April and I have been trying to get the account unblocked till today, 21st May. I have sent 5 emails, none of which have been rep**** to. I have spoken to 6 so--called consultants and they each say they will send me a link to reset my password however Take-a-Lot has blocked any emails coming through to the one I associate with my account. I have explained this to them however to no avail. Each consultant says yes we can see your account has been blocked and we will send you an email with a link which of course never arrives because they have blocked any emails outgoing from their side to me. I have spent I don't know how much money on phone calls!! Up until now I have never had a problem with Take-a-Lot, however this has been absolutely beyond the pale and I am strongly considering ditching them big time after having been a customer for at least 10 years.