SHOCKING SERVICE

It has been 5 days since I have emailed you with a query regarding when I will have my Ebucks refunded as I used them in checkout but never completed the payment and, in turn, the order was cancelled? I have emailed you 3 times already regarding this matter and without even hearing a response I get a 'Rate our service' email.... Answer my questions and I wouldnt have to go onto Hello Peter or give you 1 out of 5 stars (besides the fact that your Black Friday sale was an absolute **** and I bought a microwave full price when it was apparently "discounted") ... Please refund my Ebucks bac****! Cancelled order #***7