Shocking service, delivery, communication

Let me tell you the story of Order No. ********** 1 which is the second order and I unfortunately don't have the number of the first order. Early in November I ordered a water table for my grandson's 2nd birthday which was on 24th November. For some unknown reason the VISA card pay portal on their website refused to accept my debit card and subsequently the order was cancelled despite having tried about 15 times to load the payment. I contacted takealot.com regarding the problem and decided to re-order the item using PayFast, an EFT pay portal. The order was placed , confirmed and payment went off my bank account on 30 November with the reference "Takealot". I was satisfied that my order had been placed and paid for. Imagine my surprise when I was sent an e-mail a few days later to say that the order had been cancelled due to NON-PAYMENT. I was livid as you can imagine. I sent in a copy of my bank statement as proof of payment to one of their consultants who had rep**** to my e-mail. I then called again and spoke to a Mogamat Levy and again sent in a copy of my bank statement as proof of payment. After many phone calls from me I eventually spoke to a supervisor who advised me that Takealot do not accept bank statement copies as proof of payment and it had to come from PayFast. Somewhere between the 30th November and beginning of December the money was hanging around in cyberspace. When the supervisor at Takealot told me they had received payment she also told me that the item ordered was now OUT OF STOCK and offered me a substitute item at a higher price. I accepted the substitute item with Takealot picking up the difference, it was only R80 but there was a principle involved here. My first notification of delivery date was Thursday 15th December and this was then changed via sms notification to Thursday 21st December - I am still waiting for the parcel. Today, Friday 22nd December I have made 3 phone calls and have been promised a return call once Takealot had been in touch with FedEx, their delivery partner. I am still waiting for the return calls. They have also told me I can contact FedEx myself and find out about the delivery which is a cheek - I never contracted with FedEx for delivery Takealot did! Needless to say I will not be using Takealot, PayFast or FedEx for anything in the future.